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Our products are priced in Singapore Dollars and you are charged in Singapore Dollars.

The product pricing and currency you see are based on your geographic region (or IP address), and is only intended for your visual reference. Therefore, product prices shown in your local currency may fluctuate based on current exchange rates.

Unless you received a defective or damaged product, all sales are final. 

Every piece we produce are handmade with unique variations in appearance due the inherent nature of the wood grain and finish. Please understand that we cannot accept returns for unavoidable variations in handmade art that is made for you and never resold.

You may only return a product that you received damaged.

To be eligible for a refund or exchange, send us a picture of the damaged product at point of receipt via email (enquiry@mahajati.com) or whatsapp (+62 813-1120-3231) for further instructions. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your refund or exchange, we will require a receipt or proof of purchase.

Depending on where you live, you probably have to pay sales taxes for what you purchase. Import duty and tax are a form of sales tax that you pay to your local government when you buy items.

For some countries, when you buy locally, sales taxes may already be included in the product price that you pay. Since we ship internationally and taxes vary depending on the country we ship to, we do not include import duties and taxes in our pricing. Final import duties and taxes shall be determined by your local customs and billed directly to you.

Yes.

Scroll down to the bottom of this page, click on the "Contact" button and let us know what you need.

Yes. Products that are out-of-stock will show a "Pre-Order Now" button instaed of "Add To Cart".

Please note that production lead times (time required to make the product) vary. Refer to "Product Lead Time" on product page of respective products.

We accept prepaid, debit, or credit card payments provided by Visa, MasterCard and American Express.

Alternative payment methods:

1. Choose "PayPal" to pay with your PayPal account or local cards.

2. Click on  on right bottom corner of your screen to start chat and request bank transfer details.

Payments fail because they are declined by your Issuing Bank.

Approval comes from your bank and not from our payment gateway.

If your bank blocks the transaction, there is nothing we can do.

Banks typically block online payments above a certain value.

How to fix "failed" payments:

1. For debit cards, you need to authorize online international purchase with your bank. Call the bank to notify them of payment so it does not get blocked for fraudulent activity.

2. For prepaid cards, you need to register your prepaid card AND address with the card issuer. By default, online payments are blocked on prepaid cards.

3. Make sure that your registered address, email and card CVC are accurate to avoid a "fraud block" by your bank.

Our apologies - Promotions are run only on specific events within a limited time period.
We cannot honor a discount or specific promotional offer when it has expired.

No - promo codes cannot be combined. You may only apply 1 promo code at a time.

At present, we offer free shipping worldwide for all items listed on our website.

At present, we ship using DHL Express with tracking capability so you can monitor status of product delivery.

You may check the shipping status in one(1) of two(2) ways:

1. Once your order is shipped, we will send you an email to notify you of shipment status. Find this email in your inbox and click on the shipping tracking number link to view your shipping status.

2. Go to Here to access Mahajati Shipment Tracking webpage. Enter in your order number or tracking number into input box and click "Track" button. Note: Look for your order number or tracking number in your order confirmation email.

We ship worldwide to any location in the world.

Additionally, retail prices for products listed on our website already includes shipping.

Import taxes and duties are excluded.

At this point in time, we are only able to sponsor products for events and you will be responsible for the cost of shipping the products to your location.

Event sponsorship will be determined on case by case basis.

To help us understand and plan accordingly, please send responses to the questions below to fareez@mahajai.com.

Questions:

1. What is the event about?

2. How long is the event?

3. How is the event organized? (e.g: interactive discussion between attendees or seminar)

4. How many guest speakers are invited?

5. What is the topic of discussion?

6. Can you provide an event itinerary? (typically a brochure to guide attendees on structure of event and guest speakers)

7. Please provide details of guest speakers or their online profile.

8. What is the fee to attend the event?

9. How many volunteers do you typically have at the event?

10. Who is the target audience for this event? (e.g: muslim women from the local business community between the age of 30 to 40)

11. How many years have you hosted the event?

12. What items are you interested in and what/whom are they intended for?

13. Can you provide examples of how you had promoted sponsors in the past? Please send examples.

14. When and where is the event?

15. How soon do you need the sponsored items?

1. Click HERE and select on the product that you are interested in for shipping information.

Example:

Allah SWT & Muhammad SAW - Semi 3D - 40cm Diameter Each

Shipping Weight = 3.3kg

Shipping Dimensions = 41cm x 41cm x 6cm

2. Click HERE to calculate volumetric weight.

3. Your DHL Shipping Weight is the higher value between the shipping weight (see #1 above) and volumetric weight (see #2 above).

4. Go to pages 19 and 20 in DHL Rate Guide and match shipping cost to your shipping weight from #3 above.

Startup Questionnaire

1. Do you plan on marketing products under your brand name?

• If yes, do you have a strategy in place to build, establish and grow your brand?

2. Who is your target audience? Have you identified who you are trying to serve?

• Location, demographic, gender, etc

3. Do you need "exclusivity" or "non-compete" from the manufacturer?

Understand the difference.

4. If you do require exclusivity, what is the extent of your exclusivity?

Please note that general shapes, sizes, colors, design, motifs, letters of any language, texts from published books, and/or religious texts are not proprietary.

• Do you have the resources to sufficiently serve your territory of exclusivity?

• The exclusivity terms are typically valid for a period of twelve (12) calendar months; There are cost implications for longer periods.

• Are you able to provide clear product design guidelines to justify ownership of your design?

5. Do you need to physically inspect samples produced before commencement of work?

6. What are your payment terms with your manufacturer?

7. Do you have a process in place for product design iterations?

8. Do you have a design journal to document product revisions?

9. Do you have sufficient margins to sustain the business?

10. Have you considered all the resources available to you to sufficiently market and sell your product?

11. Is your manufacturer able to offer you other resources?

• Joint marketing, brand exposure, online sales channel, etc

12. Do you have an online/physical reseller strategy?

What are your trade discounts for your resellers?

13. What is your tax strategy? Who pays for taxes?

14. What is your packaging and brand strategy?

15. Have you considered a co-branding strategy with a more established brand/manufacturer?

16. Are your retail prices inclusive of delivery?

17. What are your shipping contingencies?

18. Do you have a social media strategy?

19. Do you have an online sales platform?

20. How do you plan to serve your territory of exclusivity?

21. Have you done prior testing before product launch?

22. What is your product marketing and testing strategy?

23. Are you measuring data and analytics?

24. How are you getting paid?

• Cash on delivery, Pay on order, Partial payment term, etc

25. Do you have a shipping logistics strategy in place?

26. How are you reaching out to customers?

27. Can you sufficiently meet demand?

28. What is your plan to accommodate peak demand?

29. Do you have a lead time plan in place?

30. Do you have an online sales strategy? 

• Exclusivity shall only apply to the specific combination of design, motif and shape. 
• Mahajati shall not grant exclusivity rights to general shapes, sizes, colors, design, motifs and/or Quranic verses.
• Mahajati shall not grant exclusivity for product/s already available in www.mahajati.com
• Exclusivity shall only be applied to a specific territory and minimum quantities shall apply accordingly; Minimum quantity of xxx-pieces upfront/monthly/quarterly/bi-annually/annually, per product for territory of city, state, country.
• Within the period of exclusivity, Mahajati shall not reproduce exclusive product/s of varying size and/or color without the Agent’s written approval.
• The exclusivity terms shall be valid and effective for a period of twelve (12) calendar months and may thereafter be renewed on an annual basis on terms and conditions to be agreed unless earlier terminated in writing and shall be subject to review and further terms and conditions from time to time whenever necessary.
• Agent shall provide orthographic drawings prior to production of sample/s. Alternatively, orthographic drawings that are produced by Mahajati shall be the property of Mahajati.
• Development of sample is chargeable prior to commencement of work.
• Costs of producing samples are typically higher than actual purchasing price.
• Design changes are not allowed after commencement of production.
• Any design changes mid-stream of production shall be at the discretion of Mahajati.
• Agent shall provide Mahajati with the suggested retail price within territory of exclusivity.
• Agent buying price is defined as the cost of product inclusive of shipping, but exclude import taxes and duties.
  
• Profit is defined as the difference between Agent's suggested retail price and Agent's buying price, less import taxes, duties and any additional discounts to customer, where applicable.
  
• At the discretion of Mahajati, exclusive product/s may be jointly promoted and sold by Mahajati at Agent suggested retail price, less import tax and duties.
  
• At Mahajati's discretion, exclusive product/s sold by Agent to customers outside an Agent's territory of exclusivity shall be fulfilled directly by Mahajati. Mahajati shall pay Agent xx% commission on Profit.
• At Mahajati's discretion, exclusive product/s sold by Mahajati to customers within an Agent's territory of exclusivity shall be fulfilled directly by Agent. Mahajati shall pay Agent xx% commission on Profit.
  
• At Mahajati's discretion, exclusive product/s sold by Mahajati to customers outside an Agent's territory of exclusivity shall be fulfilled directly by Mahajati. Mahajati shall not pay commission to Agent.
• All products shall be sold with Mahajati packaging and brand identity.
  
• Co-branding for exclusive product/s is permitted. Placement of Agent logo shall require approval from Mahajati.
• Standard lead time for each particular product may vary and shall be provided by Mahajati to the Agent prior to commencement of exclusivity terms.
• Rush orders over reduced lead times shall incur additional overtime surcharges.
• All prices include delivery. Agent liable for additional shipping charges due to peak times, rush charges or unforeseen global events.
• Agent shall always display the Mahajati logo on all media (physical and online) with relation to product/s with Mahajati.
• Agent shall be responsible for coordinating social media postings of exclusive product/s.